Thank you for shopping with Lamas Perfume! We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens, such as a damaged product due to neglect by shipping couriers or missing parts. In the rare case that the toy is severely damaged by the shipping courier, we'll accept a return on the item within 30 DAYS of product delivery. Any return requests made after 30 DAYS will NOT be accepted. If you no longer want the item ordered, you have 30 DAYS from the time of purchase to return an item. A 20% restocking fee plus return shipping will be deducted from your refund if the item is returned as unwanted. All refunds will be issued to the original payment method, if this payment method is no longer valid, we are able to issue an in-store credit for the refund amount. Please inform us prior to the refund if your original payment method is no longer valid.
To ensure there is no product tampering and to guarantee each product shipped is authentic,we do not accept returns or exchanges for Vials, Sprays, or other decanted items. Please make your selections carefully as all decanted item sales are final.
NOTE: All returns MUST include the manufacturer's original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you.
